Service Rates

Effective 01/01/2023

Hourly Rates

Help Desk

$170

Network Engineer

$290

Server Engineer

$290

Project Manager

$250

vCISO

$290

After Hours Rates

Help Desk

$255

Network Engineer

$435

Server Engineer

$435

Project Manager

$375

vCISO

$435

MSP Service Pricing Terms

  • Remote Work Billing: All remote work is billed in 15-minute increments. If the time spent does not fall on an exact increment, the time will be rounded up to the nearest 15-minute increment.
  • After-Hours Definition: Anytime outside of Monday through Friday, 8:00 AM to 5:00 PM PST, is considered after-hours, including SPN-recognized holidays.
  • Onsite Work and Travel Compensation: Whenever our technicians provide onsite services, the client will be billed for the one-way travel time it takes for the technician to reach their location from their starting point. Moreover, all onsite visits carry a minimum service charge of two hours. Should the duration of service rendered by the technician be less than this two-hour minimum, the extra time billed will account for the technician’s return travel time to our office.