Service Rates
Effective 01/01/2023
Hourly Rates
Help Desk
$170
Network Engineer
$290
Server Engineer
$290
Project Manager
$250
vCISO
$290
After Hours Rates
Help Desk
$255
Network Engineer
$435
Server Engineer
$435
Project Manager
$375
vCISO
$435
MSP Service Pricing Terms
- Remote Work Billing: All remote work is billed in 15-minute increments. If the time spent does not fall on an exact increment, the time will be rounded up to the nearest 15-minute increment.
- After-Hours Definition: Anytime outside of Monday through Friday, 8:00 AM to 5:00 PM PST, is considered after-hours, including SPN-recognized holidays.
- Onsite Work and Travel Compensation: Whenever our technicians provide onsite services, the client will be billed for the one-way travel time it takes for the technician to reach their location from their starting point. Moreover, all onsite visits carry a minimum service charge of two hours. Should the duration of service rendered by the technician be less than this two-hour minimum, the extra time billed will account for the technician’s return travel time to our office.